AnimeStore — Purchase Terms &
Conditions
Shipping, Return & Refund Policy
Please read our terms and conditions carefully before placing an order. By completing your purchase, you agree to the following policy.
1. Shipping Policy
-Orders will be processed after payment is confirmed.
-Orders are normally shipped within 1–3 business days.
-Processing may take longer during promotions, public holidays, new launches, or busy
periods.
-Delivery times depend on the courier and destination. Delays caused by the courier,weather, or other circumstances beyond our control may occur.
-Customers are responsible for providing a complete and correct shipping address.
-Additional shipping or redelivery costs caused by an incorrect address or failed delivery may be charged to the customer.
-Once an order has been shipped, address changes cannot be guaranteed.
2. Shipping Damage & Unboxing Video
We carefully inspect and pack orders before shipping. However, damage may occur during
delivery.
-Please check your parcel upon arrival and report any visible damage to the courier as soon as possible.
-Keep all packaging and take photos or videos as evidence if the parcel is damaged.
-We strongly recommend recording a continuous unboxing video from the moment you begin opening the sealed parcel until all items have been checked.
-The video should clearly show the shipping label, parcel condition, unboxing process,and all items received.
An unboxing video and other supporting evidence may be required when reviewing claims involving damaged, defective, wrong, or missing items. Without sufficient evidence, we may be unable to verify or approve a claim.
Return & Refund Policy
We do not accept returns or refunds for change-of-mind purchases.
This includes situations where:
-You no longer want the item.
-You ordered the wrong product, character, or design.
-You received a duplicate item.
The product does not meet your personal preferences or expectations.
The price has dropped or the item is cheaper elsewhere.
Please check the product details, quantity, price, and availability carefully before placing your
order.
This policy does not exclude any rights or remedies that cannot legally be excluded under
applicable law.
4. Defective Products
If you receive a product with a significant defect, please contact us as soon as possible.
Please provide:
-Your order number.
-Clear photos or videos showing the defect.
-A complete unboxing video, where available.
Any other supporting information we reasonably require.
We will review the evidence and determine the appropriate solution in accordance with this policy and applicable law. A claim is subject to verification, but any rights you have under applicable law remain unaffected.
5. Factory Defects & Minor Imperfections
Figures, blind boxes, trading cards, and other collectibles may have minor manufacturing
variations.
The following minor imperfections generally do not qualify as defects for our voluntary return
policy:
-Minor paint marks, paint overflow, or colour differences.
-Minor printing misalignment.Small scratches, surface marks, or glue marks.
-Minor seams, joint lines, moulding, or assembly marks.
-Minor imperfections or dents on product packaging.
Only significant defects that materially affect the product's condition, function, or intended use may qualify for a remedy, subject to review and applicable law.
6. Wrong or Missing Items
If you receive the wrong item or an item is missing from your order, please contact us as soon
as possible.
Please provide your order number, photos of the items received, photos of the parcel and shipping label, and an unboxing video where available.Once the issue is verified, we will arrange an appropriate solution, such as a replacement,refund, or other suitable arrangement.
7. Opened Products & Randomised Items
For blind boxes, trading cards, figures, and other collectible products:
Opened, unsealed, used, or altered items may not qualify for a change-of-mind return.For blind boxes and other randomised products, the item received depends on the
applicable random selection process.Receiving an unwanted character, duplicate, common item, or non-rare item is not a valid reason for a change-of-mind refund.
Any rights relating to defective or misrepresented products under applicable law remain
unaffected.
8. Return Shipping Costs
For approved returns:
Return shipping costs will generally be borne by the customer, unless otherwise required by law or agreed by us. Please obtain our approval and return instructions before sending an item back.
Items returned without prior approval may be refused where permitted by law.If the issue is confirmed to be our responsibility, we will arrange an appropriate solution,
including return shipping where applicable.
9. Conditions for Approved Returns
Unless otherwise required by law, returned items should:
-Be the same item originally purchased.
-Be unused and in their original condition.
-Include all original accessories and components.
-Include the original packaging where applicable.
-Show no customer-caused damage or unauthorised modifications.
Please contact us before returning any item. We will advise you of the applicable requirements.
10. Refund Processing
Once a refund is approved:
-The refund amount will depend on the outcome of the review and applicable law.
-Refunds will generally be made through the original payment method.
-Processing times depend on the payment provider or financial institution.
-Any deductions for shipping or other charges will be made only where permitted by law.
11. Failed Delivery & Refused Parcels
If a parcel is returned because of an incorrect address, refusal to accept delivery, failure to collect the parcel, or repeated unsuccessful delivery attempts, additional shipping or redelivery costs may apply.
Any charges will be handled in accordance with applicable law.
12. Circumstances Beyond Our Control
Delivery or processing delays may occur due to severe weather, floods, fires, accidents, courier disruptions, public holidays, or other circumstances beyond our reasonable control.
We will make reasonable efforts to assist customers when such issues arise.
13. Policy Updates
AnimeStore may update this policy when necessary. The applicable terms will be made available on our website.
Nothing in this policy is intended to exclude, restrict, or override any consumer rights that cannot legally be excluded under applicable law.
14. Acceptance of Terms
By placing an order on the AnimeStore website, you acknowledge that you have read and understood these Purchase Terms & Conditions.
If you have any questions about your order, shipping, returns, or refunds, please contact our customer service team
